TERMS OF SERVICE

OVERVIEW

Welcome to Volara. The Services are operated by Ecom Guidé inc. ("Volara," "we," "us," or "our"), a Quebec-based company registered with the Quebec Enterprise Registrar under Quebec Enterprise Number (NEQ) 1181453912.

The terms and conditions below, together with any policies referenced herein (the "Terms of Service" or "Terms"), describe your rights and responsibilities when using our Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service or our Privacy Policy, you must not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you have reached the age of majority in your province or territory of residence and that you have given your consent to allow your minor children to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing, browsing, or purchasing products and services from our online stores, you may be required to provide certain information, including your email address, billing information, payment details, and shipping information.

You represent and warrant that all information you provide through our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activities conducted through your account.

You may not transfer, sell, assign, or license your account to another person.

SECTION 2 – OUR PRODUCTS

We have made every effort to accurately represent our products and services in our online stores.

However, please note that product colours and appearance may vary from how they appear on your screen due to the type of device you use to access our store and its settings and configurations.

We do not guarantee that the appearance or quality of products or services purchased will meet your expectations or be identical to what is presented or displayed in our online stores.

All product descriptions are subject to change at any time without prior notice, at our sole discretion.

We reserve the right to discontinue any product at any time and may limit the quantities of any product offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase.

Volara reserves the right to accept or reject your order for any reason, at its sole discretion.

Your order is accepted only once Volara confirms its acceptance. We must receive and process your payment before your order can be accepted.

Please review your order carefully before submitting it, as Volara may not be able to accommodate cancellation requests once an order has been accepted.

If we reject, modify, or cancel an order, we will attempt to notify you using the email address, billing address, or telephone number provided when the order was placed.

Your purchases are subject to returns and exchanges only in accordance with our Return and Refund Policy.

You represent and warrant that your purchases are intended for personal or household use and not for commercial resale or export.

SECTION 4 – PRICING AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product or service will be the price displayed at the time the order is placed and will be indicated in your order confirmation email.

Unless otherwise stated, displayed prices do not include applicable taxes, shipping fees, handling fees, customs duties, or import charges.

Prices displayed in our online store may differ from those offered through other sales channels or third parties.

Volara may occasionally offer promotions or special offers subject to separate terms and conditions.

In the event of a conflict between the terms of a promotion and these Terms of Service, the promotional terms will prevail.

You agree to provide accurate, complete, and current purchase, payment, and account information for all purchases made through Volara.

You also agree to promptly update your account information, including your email address, payment information, and other relevant details, so that we can process your transactions and contact you when necessary.

You represent and warrant that:

1. The payment information you provide is accurate and complete.

2. You are authorized to use the payment method selected for your purchase.

3. The charges incurred will be honoured by your financial institution or payment provider.

4. You will pay all applicable amounts, including shipping fees and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

Delivery timeframes displayed on our website are estimates only and do not constitute a guarantee.

Volara is not responsible for delays caused by shipping carriers, customs procedures, weather conditions, strikes, or other events beyond our control.

Once an order has been handed over to the shipping carrier, the risk of loss or damage is transferred to the purchaser, to the extent permitted by applicable law.

Although we make every effort to ensure prompt delivery, we cannot guarantee a specific delivery date.

If a package is lost or delayed, we will work with the shipping carrier to find an appropriate solution as quickly as possible.

SECTION 6 – INTELLECTUAL PROPERTY

All Services, including trademarks, logos, text, descriptions, images, graphics, videos, visual elements, product reviews, audio files, and their design, selection, and presentation, are the exclusive property of Volara, its partners, or its licensors.

Such content is protected by applicable intellectual property, copyright, and trademark laws.

These Terms grant you only a limited, personal, non-commercial right to use the Services.

You may not reproduce, copy, distribute, modify, display, republish, download, sell, transmit, or otherwise exploit any content from the Services without Volara's prior written authorization.

Nothing in these Terms shall be interpreted as granting any licence or right to trademarks, copyrights, or other intellectual property belonging to Volara, Shopify, or any third party.

Any unauthorized use of the Services or their content may constitute a violation of applicable intellectual property laws.

All rights not expressly granted herein are reserved by Volara.

Volara's names, logos, products, services, slogans, and visual elements are trademarks owned by Volara or used under licence. They may not be used without Volara's prior written authorization.

Shopify's name, logo, and trademarks remain the exclusive property of Shopify.

Any other trademarks displayed through the Services remain the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

As part of the Services, you may have access to tools, applications, or services provided by third parties.

These tools are provided "as is" and "as available," without warranties, representations, or conditions of any kind from Volara.

We do not monitor these tools and have no control over their operation or content.

Your use of third-party tools is entirely at your own risk and responsibility.

You are responsible for reviewing the applicable terms and policies of the relevant third-party providers before using their services.

Volara shall not be held liable for any damage, loss, or harm arising from the use of tools, applications, or services provided by third parties, to the extent permitted by law.

We may also add, modify, or remove certain features, resources, or tools within the Services at any time.

Any new feature made available will form part of the Services and will be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to websites, platforms, or services operated by third parties.

These links are provided solely for convenience and do not constitute an endorsement of their content, products, or services.

Volara has no control over third-party websites and assumes no responsibility for their content, accuracy, policies, or practices.

If you choose to access a third-party website through our Services, you do so at your own risk.

Volara shall not be held liable for any damage, loss, claim, or harm arising from your access to a third-party website or your use of products, services, or content offered through it, to the extent permitted by law.

We recommend carefully reviewing the terms of service and privacy policies of any third-party website before completing a transaction or providing personal information.

Any questions, complaints, or claims regarding a product or service provided by a third party must be directed to that third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Volara is powered by Shopify, which enables us to provide the Services.

However, all sales and purchases made through our online store are conducted directly with Volara.

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