Shipping & Delivery Policy

At Volara, we are committed to providing a simple and transparent shopping experience. Below, you'll find important information about order processing, shipping, and delivery.

1. Order Processing

Orders are generally prepared and processed within 24 to 48 business hours after purchase confirmation.

Weekends and statutory holidays are not included in this timeframe.

Pre-order exception: When a product is available for pre-order, the standard processing timeframe does not apply. The estimated shipping date is displayed on the product page at the time of purchase.

2. Delivery Times

Once your order has been shipped, the estimated delivery time is 5 to 9 business days.

For in-stock products, the usual total timeframe includes:

• Order processing: 24 to 48 business hours.

• Shipping and delivery: 5 to 9 business days after dispatch.

These timeframes are estimates and may vary depending on order volume, weather conditions, and shipping carriers.

Delivery times are calculated from the date your order is shipped, not from the date it is placed.

3. Shipping Destinations

Volara currently offers shipping across Canada, within areas serviced by our shipping carriers.

We do not currently offer shipping to the United States or internationally.

4. Shipping Fees

Any applicable shipping fees are clearly displayed at checkout before customers confirm and pay for their orders.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing the available tracking information.

You can use this information to monitor your shipment's progress through the shipping carrier.

6. Pre-Orders

Certain products may be available for pre-order.

For these items:

• The estimated shipping date is displayed on the product page before purchase.

• The standard processing time of 24 to 48 business hours does not apply.

• The estimated delivery timeframe of 5 to 9 business days begins once the order has been shipped.

If there is a significant change to the originally announced shipping date, we will contact the customer to explain the available options in accordance with applicable laws.

7. Shipping Delays

Although we make every effort to meet the estimated delivery times, occasional delays may occur.

If your order is delayed, please contact our customer service team for assistance.

All consumer rights provided under applicable laws, including those relating to delivery and the cancellation of online purchase contracts, remain fully applicable.

8. Customer Support

For any questions regarding shipping, order tracking, or delivery, please contact us:

Volara

Email: info@levolara.ca