RETURN & REFUND POLICY

At Volara, we are committed to offering quality products and a transparent shopping experience.

Our return policy depends on the type of purchase made:

• Products purchased at regular price: Returns are accepted within 30 days of delivery, subject to the conditions outlined below.

• Products purchased on sale, at a discounted price, or using a discount code: All sales are final, subject to applicable consumer rights and legal warranties.

• Defective, damaged, incorrect, or non-conforming products: These are covered in accordance with our Quality Guarantee and applicable laws.

1. Regular-Priced Products — 30-Day Returns

Products purchased at regular price may be returned within 30 days of receiving your order.

To qualify for a voluntary return, the product must:

• Be unused and in good condition.

• Be returned with its original accessories and components.

• Show no damage caused by misuse.

• Be accompanied by proof of purchase or an order number.

To request a return, contact us at info@levolara.ca within 30 days of receiving your order.

Return shipping costs for voluntary returns are the customer's responsibility.

Our team will review your request and provide return instructions.

Please do not ship any products back without first receiving instructions from our customer service team.

2. Sale and Promotional Products — Final Sale

All products purchased at a discounted price, during a promotion or sale, using a promotional code or discount, or as part of a special offer are considered final sale.

These products cannot be voluntarily returned or exchanged due to a change of mind, personal preference, change of colour or model, accidental purchase, or because the product no longer meets your needs.

Important: The "final sale" designation does not limit any applicable legal warranties or consumer rights when a product is defective, damaged, incorrect, or does not conform to its description.

3. 90-Day Quality Guarantee

Volara provides a 90-day commercial warranty from the date you receive your order, covering manufacturing defects.

If your product develops a manufacturing defect during this period, please contact us at info@levolara.ca.

Please provide your order number, a description of the issue, and photos or videos showing the defect, whenever possible.

Once the manufacturing defect has been confirmed, Volara will provide a replacement at no additional cost, subject to any other remedies available under applicable law.

In this case:

• No necessary return shipping fees will be charged to the customer.

• The replacement product will be shipped free of charge.

• No administrative or restocking fees will apply.

This commercial warranty is in addition to, and does not limit, any applicable legal warranties, including those that may provide protection beyond 90 days.

4. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged, different from what you ordered, or does not match its description, please contact us at **info@le